Privacy Policy

China ZYS Pharma Equipment (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://xianjiaxi.cn/ , submit an inquiry, or otherwise interact with us in connection with our business as a manufacturer of pharmaceutical and dietary supplement manufacturing equipment.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, company name, job title, and country.
Inquiry Details: Product interests, specifications, order requirements, and communication history.
Technical Data: IP address, browser type, device information, and usage data (via cookies or similar technologies).
Other Information: Any additional details you voluntarily provide when contacting us.

2. How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide customer support.
To process and fulfill product requests or quotations.
To improve our website, services, and user experience.
To comply with legal obligations and protect our legitimate business interests.
With your consent (where required), to send marketing communications about our machinery and services.

3. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process your data based on:

Consent (e.g., for marketing communications),
Contractual necessity (e.g., responding to your quotation request),
Legitimate interests (e.g., website security, fraud prevention),
Legal compliance (e.g., export control regulations).

4. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Under GDPR (EU/UK residents):

Right to access, correct, or delete your personal data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.

Under CCPA (California residents):

Right to know what personal information we collect and how it’s used.
Right to request deletion of your personal information.
Right to opt out of the “sale” of your personal information (note: we do not sell your data).
Right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us at [email protected] . We will respond within 30 days.

5. Data Sharing & International Transfers

We do not sell or rent your personal data. We may share it with:

Trusted service providers (e.g., email platforms, CRM systems) who assist in our operations.
Logistics or compliance partners when necessary for order fulfillment.
Authorities if required by law.

Your data may be transferred outside your country of residence, including to China. We ensure such transfers comply with applicable data protection laws (e.g., via Standard Contractual Clauses under GDPR).

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

7. Security

We implement appropriate technical and organizational measures (including ISO9001-aligned procedures) to protect your data against unauthorized access, loss, or misuse.